Refund policy

Last updated: October 23, 2026

If something is not right with your Snowshan purchase, email cs@snowshan.com with your order number.

Change-of-mind returns

Notify us within 14 days after receiving your goods if you wish to return them. After notifying us, send them back within a further 14 days. You may inspect the goods as you would in a shop. Include all supplied parts and protect fragile items carefully. Where permitted by law, we may deduct for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Start a return

Email your order reference, the item names and whether the request concerns a fault or a change of mind.
We will provide the appropriate return destination and instructions. Orders may be fulfilled by different partners; the contact address below is not an automatic return destination.
Pack securely and keep proof of posting. A tracked service is recommended.

You do not need our permission to exercise a statutory cancellation right. Contacting us first helps direct the parcel correctly.

Return costs

You pay the direct return shipping cost for a change-of-mind return. For a faulty, damaged or incorrect item, we cover reasonable necessary return costs or arrange an appropriate alternative. No restocking fee applies. Contact us about available options before purchasing an unusually costly return service.

Damage, faults and incorrect items

Contact us as soon as you notice a problem. Photographs of the item and packaging help where available; we will work with you if photographs are not possible. Do not use cracked glass. We will assess the issue and provide the repair, replacement or refund remedy required by applicable law. Faulty-item rights are not restricted to the change-of-mind return window.

Refunds

Refunds go to the original payment method. For cancellation returns, we issue the refund within 14 days after receiving the goods or receiving evidence that you sent them back, whichever occurs first. Your payment provider may need additional time to display the refund. We explain any permitted deduction.

If you cancel the whole order within the applicable cancellation period, we refund the original standard delivery charge. Extra charges for an upgraded delivery service are not refunded unless required by law. For partial returns, we refund the returned items and any shipping amount required by law. We do not retrospectively charge a free-shipping fee without your agreement.

Exchanges and complimentary benefits

Contact us about returning an item and ordering a different option. Complimentary ebook, VIP and priority-processing extras have no separate cash redemption value and do not reduce a statutory refund. We do not automatically charge for a complimentary benefit when an order is returned.

UK customers

The statutory cancellation period for eligible online goods purchases generally ends 14 days after delivery, followed by 14 days to return the goods after notification. Other rights, including remedies for faulty or misdescribed goods, remain available. Sale goods have the same statutory protection.

Optional cancellation form

You may send a clear cancellation statement or use this form:

To Snowshan, 1021 E Lincolnway Suite #8481, Cheyenne, Wyoming 82001, United States; cs@snowshan.com:

I give notice that I cancel my contract for the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):

Nothing in this policy excludes mandatory consumer rights in your country.