Frequently Asked Questions

Clear answers. A quieter shopping experience.

What is included with my teapot?

Check the selected option and the Included section on the product page. Cups, trays and styling props are included only when the listing expressly says so.

How do I choose the size?

Compare the listed capacity with the cup size you use and how much you like to brew. The Lunel is available in 600ml and 800ml. Read Choosing a Teapot for more guidance.

Can the glass go on the stove or in a dishwasher?

Only use a heating or cleaning method expressly permitted for the specific product. Glass alone is not proof of heat-source compatibility. Follow the supplied instructions and avoid sudden temperature changes.

Do I have to buy a complete set?

No. Choose a teapot, add a cup if you wish, or buy individual items. You can adjust quantities in Your tea table or the cart.

How do I receive free shipping and gifts?

Free standard shipping to eligible US and UK addresses is applied automatically when the merchandise subtotal after discounts is over $90, excluding taxes and shipping charges. The ebook, VIP Tea Circle and priority handling are separate extras for orders with at least three paid item units, fulfilled after purchase. Complimentary $0 items do not count toward that quantity. Read the offer details.

Does priority handling mean express delivery?

No. It prioritises processing in our handling queue; it does not shorten the carrier’s transit time or guarantee a delivery date.

When will my order arrive?

Refer to the item or checkout estimate. If no estimate is displayed, email us before ordering for the current expected window. Items may arrive separately. See Shipping and Delivery.

Can I change or return an order?

Contact us quickly for an address change or cancellation. For a change-of-mind return, notify us within 14 days of delivery; faulty-item rights are not limited to that period. Read Returns and Refunds.

What if my glassware arrives damaged?

Do not use cracked or damaged glass. Email cs@snowshan.com with your order number and a description of the problem. Keep the packaging; photographs help where available. We will assess the issue and arrange the appropriate remedy. We cover reasonable necessary return costs for an item confirmed as faulty, damaged or incorrect, or arrange an appropriate alternative. These rights are not restricted to a short reporting deadline.

Are electrical models suitable for my country?

Check the voltage, frequency and plug on the exact model before ordering. Some listings specify 220V/50Hz. Do not assume those models are suitable for a different local supply. If a rating is missing, contact us for confirmation before purchasing.